Cancellation and Refund Policy.
Work is scoped, priced and agreed in writing before it starts. This page states what happens when that changes.
Last updated 31 August 2026
How work starts
Nothing begins until the scope and the price are fixed in writing and you approve them. There are no surprises added after that point without your written approval.
If you cancel before work starts
Cancel any time before work begins and any amount you have already paid is refunded in full.
If you cancel mid-engagement
Tell us by email and we stop immediately. You are invoiced only for the work completed to that point, at the rates in your agreed quote. Anything you paid above that invoice is refunded. Whatever has been completed up to cancellation — files, code, accounts — is handed over to you, on the licence terms set out in the Terms.
AI assessments
An AI assessment ends with a written report that is yours whether or not you go on to build with us, so its fee is not refunded once the report has been delivered. If implementation follows, the assessment fee is credited in full against it.
Monthly engagements
Ongoing monthly engagements end on the notice terms stated in their agreement. Any month paid for but not started is refunded.
How refunds are paid
Refunds go back to the original payment method, issued as promptly as the payment gateway allows. If a refund is ever delayed, write to [email protected] and we will chase it.
Contact
Cancellations and refund questions: [email protected]. We reply within 24 hours.